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Home Business & Finance Global Markets & Economy

Traders and consumers await clues on fallout from M&S cyber-attack

swissnewspaper by swissnewspaper
18 May 2025
Reading Time: 4 mins read
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Traders and consumers await clues on fallout from M&S cyber-attack


<span>Marks & Spencer will report its latest financial results on Wednesday.</span><span>Photograph: Neil Hall/EPA</span>
Marks & Spencer will report its newest monetary outcomes on Wednesday.{Photograph}: Neil Corridor/EPA

Customers and shareholders will look this week to Marks & Spencer to share extra details about the affect of a harmful cyber-attack and whether or not the retailer can provide clues on when it is going to be capable of restart on-line orders.

The UK’s largest clothes retailer, which additionally sells meals and homewares, has been struggling for nearly a month since its IT methods have been hit over the Easter weekend. The assault forcedM&S to cease its on-line operations and has additionally affected availability of some merchandise in shops.

On Wednesday, the retailer is because of report its monetary outcomes for the yr to the top of March, overlaying the interval earlier than the cyber-attack occurred.

Regardless of this, the main target will undoubtedly be on how M&S is dealing with the incident and what it means for the corporate’s funds, on condition that its on-line clothes and residential gross sales are value about £3.8m a day.

The chief government of M&S, Stuart Machin, has urged consumers to go to its shops. Nonetheless, the retailer is more likely to have missed out on clothes gross sales throughout an prolonged interval of positive climate.

“Style gross sales are more likely to be the largest casualty, notably because the assault has come throughout the spell of heat climate when summer time ranges would ordinarily be piling up in digital baskets,” mentioned Susannah Streeter, the top of cash and markets on the dealer Hargreaves Lansdown.

M&S is predicted to have benefited from customers shopping for barbecue and picnic meals to benefit from spring sunshine, though grocery strains have considerably decrease margins than clothes and homewares.

It could take the retailer a while to rebuild belief with customers, given its revelation that some private info regarding hundreds of consumers – together with names, addresses and order histories – was taken within the cyber-attack.

M&S has not but shared a prediction of the monetary price of the cyber-attack however analysts at Barclays have estimated it may price the corporate about £200m throughout the 2025-26 monetary yr. That is more likely to be offset by an insurance coverage payout that would reportedly whole about £100m.

“We count on and hope the present disruption to be a brief matter, which we count on to contain insurance coverage claims and modest internet monetary price,” mentioned analysts at Shore Capital, which acts as home dealer for M&S.

Traders will need to see whether or not the retailer is ready to supply any monetary steering for the yr forward, or decides to boost its shareholder dividend.

The cyber-attack has wiped greater than £1.1bn off M&S’s market worth, denting its share worth after it had reached an virtually nine-year excessive in April.

The retailer is predicted to report a 5% enhance in gross sales to £13.8bn for the yr to 29 March, together with a pre-tax revenue of £840m, primarily based on predictions by sector analysts. This compares with £716m a yr earlier.

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<span>Marks & Spencer will report its latest financial results on Wednesday.</span><span>Photograph: Neil Hall/EPA</span>
Marks & Spencer will report its newest monetary outcomes on Wednesday.{Photograph}: Neil Corridor/EPA

Customers and shareholders will look this week to Marks & Spencer to share extra details about the affect of a harmful cyber-attack and whether or not the retailer can provide clues on when it is going to be capable of restart on-line orders.

The UK’s largest clothes retailer, which additionally sells meals and homewares, has been struggling for nearly a month since its IT methods have been hit over the Easter weekend. The assault forcedM&S to cease its on-line operations and has additionally affected availability of some merchandise in shops.

On Wednesday, the retailer is because of report its monetary outcomes for the yr to the top of March, overlaying the interval earlier than the cyber-attack occurred.

Regardless of this, the main target will undoubtedly be on how M&S is dealing with the incident and what it means for the corporate’s funds, on condition that its on-line clothes and residential gross sales are value about £3.8m a day.

The chief government of M&S, Stuart Machin, has urged consumers to go to its shops. Nonetheless, the retailer is more likely to have missed out on clothes gross sales throughout an prolonged interval of positive climate.

“Style gross sales are more likely to be the largest casualty, notably because the assault has come throughout the spell of heat climate when summer time ranges would ordinarily be piling up in digital baskets,” mentioned Susannah Streeter, the top of cash and markets on the dealer Hargreaves Lansdown.

M&S is predicted to have benefited from customers shopping for barbecue and picnic meals to benefit from spring sunshine, though grocery strains have considerably decrease margins than clothes and homewares.

It could take the retailer a while to rebuild belief with customers, given its revelation that some private info regarding hundreds of consumers – together with names, addresses and order histories – was taken within the cyber-attack.

M&S has not but shared a prediction of the monetary price of the cyber-attack however analysts at Barclays have estimated it may price the corporate about £200m throughout the 2025-26 monetary yr. That is more likely to be offset by an insurance coverage payout that would reportedly whole about £100m.

“We count on and hope the present disruption to be a brief matter, which we count on to contain insurance coverage claims and modest internet monetary price,” mentioned analysts at Shore Capital, which acts as home dealer for M&S.

Traders will need to see whether or not the retailer is ready to supply any monetary steering for the yr forward, or decides to boost its shareholder dividend.

The cyber-attack has wiped greater than £1.1bn off M&S’s market worth, denting its share worth after it had reached an virtually nine-year excessive in April.

The retailer is predicted to report a 5% enhance in gross sales to £13.8bn for the yr to 29 March, together with a pre-tax revenue of £840m, primarily based on predictions by sector analysts. This compares with £716m a yr earlier.

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<span>Marks & Spencer will report its latest financial results on Wednesday.</span><span>Photograph: Neil Hall/EPA</span>
Marks & Spencer will report its newest monetary outcomes on Wednesday.{Photograph}: Neil Corridor/EPA

Customers and shareholders will look this week to Marks & Spencer to share extra details about the affect of a harmful cyber-attack and whether or not the retailer can provide clues on when it is going to be capable of restart on-line orders.

The UK’s largest clothes retailer, which additionally sells meals and homewares, has been struggling for nearly a month since its IT methods have been hit over the Easter weekend. The assault forcedM&S to cease its on-line operations and has additionally affected availability of some merchandise in shops.

On Wednesday, the retailer is because of report its monetary outcomes for the yr to the top of March, overlaying the interval earlier than the cyber-attack occurred.

Regardless of this, the main target will undoubtedly be on how M&S is dealing with the incident and what it means for the corporate’s funds, on condition that its on-line clothes and residential gross sales are value about £3.8m a day.

The chief government of M&S, Stuart Machin, has urged consumers to go to its shops. Nonetheless, the retailer is more likely to have missed out on clothes gross sales throughout an prolonged interval of positive climate.

“Style gross sales are more likely to be the largest casualty, notably because the assault has come throughout the spell of heat climate when summer time ranges would ordinarily be piling up in digital baskets,” mentioned Susannah Streeter, the top of cash and markets on the dealer Hargreaves Lansdown.

M&S is predicted to have benefited from customers shopping for barbecue and picnic meals to benefit from spring sunshine, though grocery strains have considerably decrease margins than clothes and homewares.

It could take the retailer a while to rebuild belief with customers, given its revelation that some private info regarding hundreds of consumers – together with names, addresses and order histories – was taken within the cyber-attack.

M&S has not but shared a prediction of the monetary price of the cyber-attack however analysts at Barclays have estimated it may price the corporate about £200m throughout the 2025-26 monetary yr. That is more likely to be offset by an insurance coverage payout that would reportedly whole about £100m.

“We count on and hope the present disruption to be a brief matter, which we count on to contain insurance coverage claims and modest internet monetary price,” mentioned analysts at Shore Capital, which acts as home dealer for M&S.

Traders will need to see whether or not the retailer is ready to supply any monetary steering for the yr forward, or decides to boost its shareholder dividend.

The cyber-attack has wiped greater than £1.1bn off M&S’s market worth, denting its share worth after it had reached an virtually nine-year excessive in April.

The retailer is predicted to report a 5% enhance in gross sales to £13.8bn for the yr to 29 March, together with a pre-tax revenue of £840m, primarily based on predictions by sector analysts. This compares with £716m a yr earlier.

Buy JNews
ADVERTISEMENT


<span>Marks & Spencer will report its latest financial results on Wednesday.</span><span>Photograph: Neil Hall/EPA</span>
Marks & Spencer will report its newest monetary outcomes on Wednesday.{Photograph}: Neil Corridor/EPA

Customers and shareholders will look this week to Marks & Spencer to share extra details about the affect of a harmful cyber-attack and whether or not the retailer can provide clues on when it is going to be capable of restart on-line orders.

The UK’s largest clothes retailer, which additionally sells meals and homewares, has been struggling for nearly a month since its IT methods have been hit over the Easter weekend. The assault forcedM&S to cease its on-line operations and has additionally affected availability of some merchandise in shops.

On Wednesday, the retailer is because of report its monetary outcomes for the yr to the top of March, overlaying the interval earlier than the cyber-attack occurred.

Regardless of this, the main target will undoubtedly be on how M&S is dealing with the incident and what it means for the corporate’s funds, on condition that its on-line clothes and residential gross sales are value about £3.8m a day.

The chief government of M&S, Stuart Machin, has urged consumers to go to its shops. Nonetheless, the retailer is more likely to have missed out on clothes gross sales throughout an prolonged interval of positive climate.

“Style gross sales are more likely to be the largest casualty, notably because the assault has come throughout the spell of heat climate when summer time ranges would ordinarily be piling up in digital baskets,” mentioned Susannah Streeter, the top of cash and markets on the dealer Hargreaves Lansdown.

M&S is predicted to have benefited from customers shopping for barbecue and picnic meals to benefit from spring sunshine, though grocery strains have considerably decrease margins than clothes and homewares.

It could take the retailer a while to rebuild belief with customers, given its revelation that some private info regarding hundreds of consumers – together with names, addresses and order histories – was taken within the cyber-attack.

M&S has not but shared a prediction of the monetary price of the cyber-attack however analysts at Barclays have estimated it may price the corporate about £200m throughout the 2025-26 monetary yr. That is more likely to be offset by an insurance coverage payout that would reportedly whole about £100m.

“We count on and hope the present disruption to be a brief matter, which we count on to contain insurance coverage claims and modest internet monetary price,” mentioned analysts at Shore Capital, which acts as home dealer for M&S.

Traders will need to see whether or not the retailer is ready to supply any monetary steering for the yr forward, or decides to boost its shareholder dividend.

The cyber-attack has wiped greater than £1.1bn off M&S’s market worth, denting its share worth after it had reached an virtually nine-year excessive in April.

The retailer is predicted to report a 5% enhance in gross sales to £13.8bn for the yr to 29 March, together with a pre-tax revenue of £840m, primarily based on predictions by sector analysts. This compares with £716m a yr earlier.

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